Privacy Policy

At Filters Factory, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website: www.filtersfactory.in.

1. Information We Collect

We may collect the following personal information when you visit our site, register, place an order, or contact us:

• Name  

• Email Address 

• Phone Number  

   

• Shipping & Billing Address  

• Payment Details (processed securely via Razorpay)

• IP Address & Browser Information (for security & analytics)

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Provide order tracking and customer support

• Send order confirmations, invoices, and shipping updates

• Improve our website and shopping experience

• Comply with legal and tax obligations

We do not sell, trade, or rent your personal information to third parties.

3. Payment Information

• All online payments are securely processed via Razorpay, a PCI-DSS compliant payment gateway.

• We do not store any credit/debit card or UPI details on our servers.

For Razorpay’s privacy terms, you may visit: https://razorpay.com/privacy/

4. Cookies

• Our site uses cookies to enhance user experience, analyze traffic, and personalize content.

• You can choose to disable cookies in your browser settings, but some features of the site may not function properly.

5. Data Security

• We implement appropriate security measures (SSL, firewalls, and secure databases) to protect your personal data.

• Access to your information is restricted to authorized personnel only.

6. Third-Party Services

We may use third-party tools (e.g., analytics, payment gateway, courier services) which may collect limited information necessary to perform their functions. These services follow their own privacy policies.

7. Your Rights

• You can request access to your personal information or ask us to delete or correct any data we hold about you.

• You can opt out of marketing communication at any time.

8. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. The latest version will always be available on this page.

9. Contact Us

For any questions or concerns regarding your privacy, please contact:

📧 support@filtersfactory.in
📞

🌐 www.filtersfactory.in